What is the difference between a Shuttle Service and a Private Service ?
A shuttle is a shared service to the tourist registered holiday hotels and apartment complexes. Shuttles prices are per person. The size of vehicle and number of drop-offs are entirely dependent on the number of passengers arriving around the same time. Our Shuttle Services do not operate to private accommodation or business addresses. • A private transfer is a door to door service (depending on the size of vehicle booked and access to the property). The vehicle is exclusively for your party
What if the route I wish to book does not appear as an option ?
Means we are currently unable to offer that route.
When do I need to pay for the transfer ?
Payment is taken in full at the time of booking. We accept VISA Debit/Credit, MasterCard, Maestro UK (Sterling bookings only), Switch & Solo. Surcharges may apply and will be detailed during the booking process.
How much Luggage can I bring ?
The standard luggage allowance is one normal sized piece of hand luggage and one small suitcase or holdall only per person.
Extra Luggage:
Shuttle Service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as extra luggage and may be charged for prior to arrival or by our supliré on arrival, please check when you make your booking if you are travelling with extra luggage.
Private Services If any extra luggage such as sports equipment, such as ski or golf bags, surf boards or bicycles do not fit inside the vehicle, you may be asked to pay for a second vehicle on arrival
When will I receive my booking confirmation ?
Once you have sent your booking request, payment willbe taken from the credt card you have provided. Your booking confirmation and referente number will be sent to you by email along with full arrival and departure instruction. We ask that you print this and take this with you when you travel, your driver/representative may wish to see this confirmation and booking reference number.
I have an infant, will they be charged for and do they require a baby seat ?
We recommend all baby seats are brought with you. In some areas our suppliers can provide them but we can not gaurantee this. Baby seats may incur a charge on arrival if provided by the supplier, please be aware that if you are provided with one you willbe asked to fit it yourself for saftey and insurance purposes. Please advise us at the time of boeing if you wish for us to request a baby seat.
I am disabled, can you provide suitable transport ?
We currently only offer disabled taxis in Alicante, which you can book on the website as with other services. These taxis are suitable for those who are Wheelchair bound. Some of our areas can acomódate tose who are travelling with foldable/collapsable wheelchairs but there may be a charge for these as they are classed as extra luggage. Please advise us at the time of boeing if you will be travelling with a foldable/collapsable wheelchair and have booked a shuttle service.
Will I be met in the airport when I arrive ?
Yes, when you have collected your bags make your way to the meeting place detailed on your arrival instructions, where you Hill be met by the driver of your vehicle or a company representative.
What if I can not locate my driver/representative ?
Please call the emergency number provided on your arrival instructions
What if my flight is delayed ?
Flights are monitored wherever posible, however it would be appreciated if any delays could be notified to us by telephone if posible as soon as you are aware. In some European Airports it is imposible to get achúrate flight information and you may be required to book a new transfer should you arrive on a delay and your vehicle has already been supplied for the original time booked.
If my flight is cancelled ?
We are unable to offer a refund for cancelled flights and a new service willneed to be booked. Your Hill be able to use the return part of your trip if you have booked a return service if only your arrival to your destination was cancelled.
Do I need Holiday Insurance ?
We recommend all our clients to take out sufficicient holiday insurance
What can I do if I leave something in a vehicle ?
We will endeavour to retrieve your lost property, however we cannot be heldresponsible if this cannot be located or returned. The may be a charge envolved in returning any lost property. Please call the emergency number on your arrival instructions if you lose or leave property in a vehicle.
I need to change the details of my booking ?
Any change to a booking can be made by emailing us with the change. There may be a charge envolved. Please contact us for more details if you wish to make any amendment.
How much in advance do I need book my transfer ?
We can take bookings up to 48 hours in advance. For bookings within 48 hours please email us for availability.
All vehicles are non smoking vehicles, and no alcohol is to be consumed
FAQ`s
